Order and Delivery Terms | H9W Aviation Specialty Tools

Private Policy

How to Order

Order and Delivery Policies

Refund and Return

Disclaimer

H9W Aviation - Order and Delivery Policies

H9W is a Canadian small business passionate about aviation. We’re committed to providing high-quality yet low cost tools / products that make your build / work easier and more efficient.

To keep costs low, we accept direct payments via Moneris online credit card payment gateway, Canada bank transfer ( in CAD only - with a small discount applied ), this way, we can avoid platform fees and pass the savings on to you.

⁠All prices are in CAD, and shipping costs are separate.
To place your order, please fill out the ordering form here.
We’ll confirm shipping details according to the provided address and provide you with payment instructions within one business day by e-mail.

*Products are shipped from Thailand

*Order and Delivery Policies can be found here.

*Return and Refund Policies can be found here.

Ordering & SHIPPING

Order Confirmation: Once you place an order, our customer service team will be in touch within 1 business day to confirm your shipping quote and estimated delivery date.
We currently accept Credit / Debit Cards and Canadian e-Transfer (CAD). To keep our prices competitive, we don't offer credit card payments directly on our website, but you can use your Credit / Debit card to pay when you receive our Invoice via Moneris payment gateway, sent to you by email. This helps us avoid multiple platform fees and pass the savings on to you.
Processing and Shipping: Orders are processed and shipped within 2 business days of receiving your payment. Delivery charges depend on your location.
Your products will be shipped directly from Thailand ( Oct - Apr ) [ We ship from Canada from May - Sep ] We offer a variety of shipping options to suit your needs:
- Express: Speedy delivery in 5-10 days.
- Standard: Reliable delivery in 1-2 weeks.
- Economy: Budget-friendly delivery in 2-5 weeks.
Tracking Your Order: You can track your order using the tracking number provided in your shipping confirmation email.

Need More Info?

Feel free to contact our customer service team at info@h9w-aviation.com for any questions you may have.

Working Hours: We're open Monday-Friday from 10am to 5pm (excluding Public Holidays).

You can also contact us via Facebook or Instagram DM.

Additional Notes:

We currently don't offer self-pickup for orders.
Please double-check your order and invoice upon delivery before signing to confirm everything is correct.
If you provide an incorrect delivery address, we may need to charge an additional fee for any re-delivery attempts.
To reschedule your delivery, please email us at info@h9w-aviation.com at least 2 business days in advance. Otherwise, an administration fee may apply.
Delivery dates and times are estimates only. We cannot be held liable for any delays or damages caused by late deliveries.
Product Availability: We strive to keep our inventory up-to-date, but sometimes items may be out of stock. If this happens, we'll notify you.

RETURNS AND REFUNDS

We strive to ensure your complete satisfaction with your purchase. However, due to the nature of our products, we handle returns and refunds on a case-by-case basis. If you have any issues with your order, please contact our customer service team, and we'll work with you to find a suitable solution.
- If you need to return an item, please contact us within 7 days of receiving your order.
- Conditions for Return: Items must be in original condition, unused, and with tags attached.
- Refund Process: Once we receive your returned item, we'll process your refund.
- Non-Refundable Items: Certain items may not be eligible for refund.

For any inquiries email us at info@h9w-aviation.com
We respond during our office hours (Monday-Friday, 10am to 5pm, excluding Public Holidays).

GENERAL POLICIES

Disclaimer of Warranties : We do not explicitly or implicitly guarantee the quality, performance, or suitability of the products or services offered on our website. While we strive to provide high-quality products, we cannot guarantee the performance or longevity of our products. Please note that we handle warranty claims and product replacements on a case-by-case basis. If you have any issues with your order, please contact our customer service team for further assistance.
We take your privacy seriously. All customer information remains strictly confidential.
While rare, H9W Aviation Ltd. reserves the right to decline order fulfillment at our sole discretion.
Limitation of Liability : In no event shall we be liable for any damages, including but not limited to, direct, indirect, incidental, special, or consequential damages, arising out of or in connection with the use of our website or products.

PRIVATE POLICIES

At H9W Aviation Ltd., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, billing address, credit card information.

Non-Personal Information: IP address, browser type, device information, website usage data.

How We Use Your Information

We use your personal information for the following purposes:

Processing Orders: To fulfill your orders and process payments.

Customer Support: To provide assistance and resolve any issues.

Marketing Communications: To send you relevant news, promotions, and product updates (you can opt-out at any time).

Website Improvement: To analyze website traffic and improve user experience.

Compliance with Legal Obligations: To comply with legal requirements and regulations.

Sharing Your Information

We may share your personal information with:

Third-party Service Providers: We may share your information with trusted third-party service providers to help us with our business operations, such as shipping, payment processing, and email marketing.

Law Enforcement: We may disclose your information to law enforcement agencies if required by law or to protect our rights.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

Your Rights

You have certain rights regarding your personal information, including the right to:

Access your personal information

Correct inaccuracies in your personal information

Erase your personal information

Restrict the processing of your personal information

Object to the processing of your personal information

Data portability

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes.

If you have any questions or concerns about this Privacy Policy, please contact us at info@h9w-aviation.com.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

For any inquiries, you can reach us by phone at +1 780 360 4082 or email us at info@h9w-aviation.com during our office hours (Monday-Friday, 10am to 5pm, excluding Public Holidays).

We appreciate your business!

H9W AVIATION LTD.

FAQ

Q: How can I order?
A: To place your order, please fill out the order form here. We'll confirm shipping costs and invoice totals according to the provided address and send you payment instructions within one business day by email.

Q: Can I buy multiple products in one order?
A: Yes, please check the boxes for the products you would like to purchase and specify the quantity for each item in the "Order Note" section.

Q: Can I talk to someone before I place an order?
A: Yes, you can send us an email at info@h9w-aviation.com, or you can DM us on our Instagram or Facebook page. Our management team will answer your questions directly (no bots!).

Q: How long does shipping take and how much does it cost?
A: Shipping costs to the US/CA/EU range from $12–40 CAD. Depending on your location and customs processing time, it usually takes about 7–15 days to deliver after shipping.

About Payment

Q: Can I pay with a credit card?
A: Yes! Once you submit the order form on our website, we will send you a Moneris email-invoice. The link on the email will direct you to our payment page, where you can choose to use any credit or debit card to pay ( *Payments are captured in CAD ) .

Q: Can I send a check/money order?
A: Yes! Mention this in the "Order Note" section of the order form, and we will reply with our address and details.

Q: Do you offer COD (Cash on Delivery)?
A: Currently, we offer COD only in Canada, via Canada Post.

Q: Can I transfer money to a US/CA bank account?
A: Yes! Please let us know on the order form when you place your order, and we will send you our account details for the transfer.

Q: Can I pre-order now and pay later?
A: Yes, let us know if that's what you'd like to do on the order form. We will inform you once the order is ready to ship and send you an invoice then.

Q: Can I pay on this website?
A: No, we only accept direct payments via bank transfer (in CAD) or Credit/Debit card invoiced directly from our Moneris payment gateway (we send you a payment link by email), instead of through this website's host gateway. This way, we can avoid platform fees and pass the savings on to you.

About Shipping

Q: Can I pick up the product from your location(s)?
A: Currently, we do not have a location for visitors to pick up products. However, if you are in Canada during the summertime, you can contact us to inquire about our location.

Q: Where are the products shipped from?
A: H9W products are shipped from Thailand in the winter and from Canada in the summer. This is because most of our products' materials and machining are done in Thailand, but our management team travels with the weather and fulfills their important QC role on-site.

About Return and Refund

Q: If I don't like the product, can I return it?
A: We strive to ensure your complete satisfaction with your purchase. However, due to the nature of our products, we handle returns and refunds on a case-by-case basis. If you have any issues with your order, please contact our customer service team, and we'll work with you to find a suitable solution.

About H9W Products

Q: Are your products certified?
A: No, H9W products are currently not certified.

Q: Where are your products made?
A: H9W products' materials are sourced and machined in Thailand, and they are assembled and QC'd by our owner, either in Thailand or Canada, depending on the weather.

Q: Why are they made in Thailand?
A: H9W Aviation believes in making aircraft building and maintenance more accessible and enjoyable. To achieve this, we source high-quality, competitively priced materials and precision machining directly from Thailand. To complement this, our team personally assembles and conducts rigorous quality checks on each and every item, ensuring you get the best value without compromising on quality.